Return Policy 

At Mehrotra Silk Factory, we are committed to providing you with the finest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, you may return the product under the terms outlined in our Return Policy. 

---

 Eligibility for Returns 

1. Damaged or Defective Products: 

   - If you receive a damaged or defective product, it is eligible for return. Notify us within 48 hours of receiving the order. 

2. Wrong Product Delivered: 

   - If the product delivered is not as per your order, you may return it for a replacement or refund. 

3. Non-Returnable Products: 

   - Products that have been used, worn, or altered after delivery are not eligible for return. 

   - Customized, made-to-order, or sale items cannot be returned unless defective. 

---

 Conditions for Returns 

- Items must be unused, unwashed, and in their original condition with all tags and packaging intact. 

- Returns must be initiated within 7 days of receiving the order. 

- Proof of purchase (order ID and payment receipt) is mandatory. 

---

 Return Process 

1. Initiation: 

   - To initiate a return, contact us via email at mehrotrasilkexports@gmail.com or call us at +91 9005890001. 

   - Provide a detailed explanation of the issue along with supporting photos or videos of the product. 

2. Approval: 

   - Once the return request is approved, we will provide instructions for returning the product. 

3. Return Shipping: 

   - A reverse pickup will be arranged in select locations. 

   - If a reverse pickup is not available, customers are responsible for shipping the product back to: 

     Mehrotra Silk Factory, Varanasi, Uttar Pradesh, India. 

---

 Return Timeline 

- Upon receiving the returned product, our team will inspect it and process the return within 5-7 business days. 

- You may opt for: 

  - Replacement of the product. 

  - Store Credit for future purchases. 

  - Refund, as per the original payment method. 

---

 Non-Returnable Costs 

- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product). 

---

 Important Notes 

- Returns initiated after the 7-day return window will not be accepted. 

- Products that fail to meet the return conditions will be sent back to the customer. 

---

 Contact Us 

For assistance with returns, please reach out to us: 

- Email: mehrotrasilkexports@gmail.com 

- Phone: +91 9005890001 

--- 

Thank you for shopping with Mehrotra Silk Factory. We appreciate your trust in our products and services.