Privacy Policy

 

At Mehrotra Silk Factory, we value your concerns about online privacy and security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy describes how Mehrotra Silk Factory manages personal information and respects your privacy. This policy may be amended from time to time.

 

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Collection of Personal Information

As a visitor to the site, you can engage in many activities without providing any personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

 

When you register to use Mehrotra Silk Factory and order products, we may collect your contact information such as name, phone number, address, email address, and profile information, including your password, details about your purchases, and interactions with us.

 

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How Your Personal Information Is Used

Mehrotra Silk Factory collects your information to provide services, comply with legal obligations, and improve our products. We do not sell, rent, or share your personally identifiable information to third parties except as disclosed in this policy.

 

We may use your information to:

1. Process your financial transactions and service your order.

2. Respond to customer service requests and concerns.

3. Administer your account and provide requested product or service information.

4. Inform you about special offers and services.

5. Administer promotions and notify you of important events.

6. Investigate, prevent, or act on illegal activities or violations of our Terms of Service.

7. Improve our site, services, and offerings.

8. Customize your experience by targeting services and offerings to you.

 

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Information Sharing with Service Providers

We share personal information only with companies that perform services on our behalf. These companies are required to protect your data and use it only for the purpose of performing services for Mehrotra Silk Factory.

 

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Data Retention

We will retain your information as long as necessary to provide you services or as required to fulfill legal obligations. For account deletion or to request that we stop using your information, contact us at mehrotrasilkexports@gmail.com. All returns, exchanges, and refunds will only be processed after obtaining owner approval.

 

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Protection of Your Personal Information

We use secure servers, password protection, and encryption to protect your personal information during transmission and storage. However, no method of transmission or storage is completely secure. If you have concerns, please contact us.

 

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Shipping & Delivery

Our aim is to ship products quickly, safely, and at a reasonable cost. We deliver to 130 countries worldwide and to 511 destinations within India.

 

Processing Your Order

- Orders are typically shipped within 2 business days unless quantities exceed 5 pieces per style or the item is under production. Delays will be communicated via email.

 

Delivery Times & Costs

Shipping Destination	Shipping Service	Dispatch Times	Cost
Within India	Domestic	2 business days	₹99 for orders below ₹1,000. Free for orders above ₹10,000.
International	DHL/FedEx	10 business days	$20 for orders below $100. Free for orders above $500.

 

Customs Duties: International orders may incur customs duties, which are the customer’s responsibility.

 

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Return & Exchanges

Our products are handwoven and may have minor variations that are not considered defects. Despite this, we allow exchanges, returns, and refunds for eligible products with the following conditions:

 

- Applicable for online domestic orders through our official website only.

- Items must be unworn, unwashed, and returned with original tags and packaging.

- Returns, exchanges, and refunds will only be processed after obtaining owner approval.

 

Exclusions

- Used or damaged items are not eligible for exchange or return unless there is a manufacturing defect.

 

Reverse Pickup Policy

- Reverse pickups are available within 5 business days for eligible pin codes.

- Customers in areas not serviced by our logistics partner must self-ship the item.

 

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Claiming Refunds

Refunds will be issued to the original payment method. Banks may take 4-5 business days to process refunds. Refunds are subject to management approval.

 

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If you have further questions, please email us at mehrotrasilkexports@gmail.com. We strive to address all concerns promptly and transparently.