Refund Policy 

At Mehrotra Silk Factory, customer satisfaction is our top priority. We strive to provide the best quality products and services. However, if you are not satisfied with your purchase or encounter any issues, you may request a refund as per the terms outlined below. 

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 Eligibility for Refunds 

1. Damaged or Defective Products: 

   - If the product is received in a damaged or defective condition, you must notify us within 48 hours of receiving the order. 

2. Wrong Product Delivered: 

   - If the product delivered does not match your order, we will arrange for a replacement or a refund. 

3. Non-Returnable Products: 

   - Products that have been used, worn, or altered after delivery are not eligible for a refund. 

   - Customized, made-to-order, or sale items are non-refundable unless defective. 

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 Conditions for Refunds 

- The item must be in its original packaging with tags intact. 

- Proof of purchase (order ID and payment receipt) must be provided. 

- Refund requests will be processed only after management approval. 

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 Refund Process 

1. Initiation: 

   - Contact us via email at mehrotrasilkexports@gmail.com or call us at +91 9005890001 to initiate the refund process. 

   - Provide a detailed explanation of the issue along with supporting evidence (photos or videos of the product). 

2. Approval: 

   - After verifying the issue, our team will notify you regarding the approval or rejection of your refund request. 

3. Return Shipping: 

   - For eligible refunds, a reverse pickup will be arranged in select locations. 

   - If the reverse pickup is not available, customers are responsible for returning the product to our address: 

     Mehrotra Silk Factory, Varanasi, Uttar Pradesh, India. 

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 Refund Timeline 

- Approved refunds will be processed within 5-7 business days after we receive the returned product. 

- The refund will be credited to the original payment method (credit card, bank account, or digital wallet). 

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 Non-Refundable Costs 

- Shipping charges are non-refundable unless the refund is due to an error on our part (e.g., wrong or damaged product). 

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 Contact Us 

If you have any questions or concerns regarding our refund policy, feel free to contact us: 

- Email: mehrotrasilkexports@gmail.com 

- Phone: +91 9005890001 

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Thank you for choosing Mehrotra Silk Factory. We value your trust and strive to resolve any concerns promptly.