Terms and Conditions

 

Welcome to Mehrotra Silk Factory! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

 

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 1. Acceptance of Terms

By using the services provided by Mehrotra Silk Factory, you agree to be bound by these terms and conditions, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy. These terms are subject to change at any time, and it is your responsibility to review them periodically.

 

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 2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you meet the eligibility criteria.

 

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 3. Product Information

1. All products sold on our website are handcrafted, resulting in unique variations. Irregularities in weave, print, or stitching are natural characteristics of handcrafted products and should not be considered defects. 

2. Colors of products may vary slightly due to screen resolution and photographic lighting.

 

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 4. Order Processing

1. Orders will be processed within 2 business days unless otherwise specified for larger or custom orders. 

2. You will receive email updates regarding your order status. 

 

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 5. Shipping & Delivery

1. Shipping timelines and costs are detailed in our Shipping & Delivery Policy. 

2. International orders may be subject to customs duties or taxes, which the customer must pay upon delivery. 

3. We are not responsible for delays caused by external factors, such as courier delays or customs clearance. 

 

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 6. Returns, Refunds, and Exchanges

1. Returns, refunds, and exchanges are subject to the terms outlined in our Return & Refund Policy. 

2. All return and refund requests are processed only after the owner’s approval. Without management approval, no returns or refunds will be initiated. 

3. Reverse pickup is available for domestic orders in eligible pin codes. Ineligible locations require self-shipping. 

 

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 7. Payment Terms

1. Payment for products must be made through the options provided on the website. 

2. Refunds will be processed to the original mode of payment within 4-5 business days after approval by management. 

 

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 8. Limitations of Liability

1. Mehrotra Silk Factory is not liable for any losses or damages arising directly or indirectly from your use of our products or services. 

2. In the event of product issues, we will investigate and resolve them as per the policies outlined. 

 

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 9. Ownership and Intellectual Property

1. All content on this website, including text, images, and logos, is the property of Mehrotra Silk Factory and is protected by copyright laws. 

2. Unauthorized use, reproduction, or distribution of any content is prohibited. 

 

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 10. Governing Law

These terms and conditions are governed by the laws of India. Any disputes will be resolved in the jurisdiction of Varanasi courts. 

 

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 11. Contact Information

For questions or concerns regarding these terms, please contact us: 

- Email: mehrotrasilkexports@gmail.com 

- Phone: +91 9005890001 

 

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.