🚚 Shipping & Delivery Policy – Mehrotra Silk Factory

At Mehrotra Silk Factory, we are committed to ensuring that your shopping experience is smooth, reliable, and hassle-free. We deliver to 130+ countries worldwide and 511 destinations across India, making sure your order reaches you in the quickest and safest way possible.

📦 Order Processing

1. We strive to dispatch all orders within 2 business days from our warehouses across India.
2. In case of bulk orders (more than 5 pieces per style) or made-to-order/production items, the processing time may be slightly longer.
3. If there is any delay, our team will keep you informed via email or phone.

👉 To estimate delivery time, please add the shipping time (as mentioned below) to the standard 2-day processing period.

🚀 Delivery Methods, Time & Charges

🌍 Customs & International Orders

1. All international orders are shipped directly from our warehouses in India through DHL/FedEx.
2. Some countries may levy customs duties, VAT, or import taxes once the shipment arrives at your destination.
3. While most orders do not incur additional charges, any customs fees (if applicable) are the responsibility of the customer.
4. For your convenience, DHL/FedEx usually handles the customs clearance process and delivers directly to your doorstep.
5. If any duty/tax is charged, it must be paid directly to DHL/FedEx at the time of delivery.

✅ Important Notes

1. Shipping times may vary slightly depending on your location and customs clearance.
2. Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment.
3. We are committed to packaging all products securely to ensure safe and damage-free delivery.
4. In rare cases of delays due to unforeseen circumstances (weather, strikes, customs, etc.), we will update you promptly.

💡 Our Promise: Whether it’s a domestic or international order, we aim to deliver your Mehrotra Silk Factory merchandise safely, quickly, and at the most reasonable cost.