Shipping and Delivery

SHIPPING & DELIVERY

At Mehrotra silk, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 130 countries worldwide, and to 511 destinations within India.

Processing your order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 7 business days to ship goods out of our warehouses across India. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

To calculate how much time it will take you to receive your Mehrotra silk, please add the shipping times given below to the 7 days order processing period.

Delivery methods, times and cost

Shipping Destination

Shipping Service

Dispatch times

Cost

Within India

Domestic shipping companies..

3-5 business days

A single flat rate of INR 99 for orders below INR 1000. All orders above INR 1000 qualify for free shipping.

International

DHL/FEDEX

6-7 business days

A single flat rate of USD 20 for orders below USD 100. All orders above USD 100 qualify for free shipping.

Customs and international shipping

All of Mehrotra silk orders are shipped internationally from our warehouse to your provided shipping address via DHL/FedEx. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FedEx for import duties and taxes, you will have to pay DHL/FedEx directly at the time of delivery.

For more information about shipping and delivery, please see our Shipping FAQs.

BILLING & PAYMENTS

Mehrotra silk enables online verification and authorization of payments through two payment services: the CCAvenue payment gateway (www.ccavenue.com) and through PayPal (https://www.paypal.com).

  1. The following payment methods are accepted through the CCAvenue payment gateway:
  2. Credit Cards: Domestic and International Visa, MasterCard and American Express credit cards.
  3. Debit Cards: Debit cards issued by most of the major Indian banks. Sorry, but we don’t currently accept international debit cards.
  4. Net banking: We allow net banking transactions from nearly 50 major Indian banks.

Note: Your billing amount will be shown in Indian Rupees on the payment gateway. This is equivalent to your order value.

  1. Mehrotra silk also accepts payments made via PayPal on its international site-www.mehrotrasilk.com

International customers can pay from their PayPal account if they have a PayPal account. They can also choose to use their credit card to pay if they do not have a PayPal account. This option is not available to Indian residents as per RBI regulations.